Terms and Conditions

GENERAL TERMS AND CONDITIONS

Last updated: March 10, 2026

Before using this website and any games, products, or services available on this website, please read these General Terms and Conditions carefully.

1. DEFINITIONS

1.1. In these T&C (as defined below), the capitalized words and expressions shall have the following meaning:

“T&C” – means these General Terms and Conditions as may be amended from time to time;

“Betting Agreement” – means a contractual relationship between the Provider and the Customer arising when the Customer places a wager through the Account on the Website and the Provider accepts such wager in accordance with these T&C.

“Provider” – means Galazia B.V., a company incorporated in Curacao with registered No. 123456, having its registered office at Schout bij Nacht Doormanweg 40, 1st floor, Willemstad, Curaçao, being a holder of gaming license No. OGL/2024/402/06240 issued by the Curacao Gaming Authority under the National Ordinance on Games of Chance (LOK), P.B. 2024, no. 157;

“Payment Agent” – means an entity receiving and remitting certain payments for and on behalf of the Provider pursuant to the respective agreement concluded between the Provider and a Payment Agent. For the avoidance of doubts, the Provider may use the services of several Payment Agents at its sole discretion.

“Website” – means the website available via the parimatch.com domain name, including any and all games, products, and services available on the said website, which website, as between the Provider and the Customer, is owned and operated by the Provider;

“Account” – means an account with the Provider registered in order to use the Website for wagering with the Provider as provided for hereunder;

“Customer” – means any natural person being hereunder an offeree of the Provider (which is correspondingly being an offeror hereunder), who has accepted these T&C in the way provided for in the section 2 hereof.

“Restricted Countries” – means the following countries and territories: Aruba, Australia, Bonaire, Curaçao, France, Netherlands, Saba, Sint Eustatius, Sint Maarten, Singapore, Spain, Lithuania, United Kingdom, United States, and any jurisdiction identified by the Financial Action Task Force (FATF) as a high-risk jurisdiction subject to a call for action (commonly referred to as the FATF blacklist), including but not limited to the Democratic People’s Republic of Korea (DPRK), Iran, and Myanmar.

1.2. All other terms used herein shall have their general meaning unless defined otherwise herein or where the context otherwise provides.

2. OFFER AND ACCEPTANCE

2.1. These T&C constitute an offer to enter into a binding agreement on the terms and conditions set forth herein, addressed by the Provider to any natural person complying with each of the following requirements (an offeree):

(i) a person is at least 18 years old or at least of a minimum gambling age applicable in the jurisdiction such person is located in for the time being (whichever is elder); and

(ii) a person is not factually located in the Restricted Countries; and

(iii) a person is not factually located in the territory, where online gambling is prohibited; and

(iv) a person who is not a citizen and/or resident of states that have been sanctioned by the Curacao Gambling Authority; and

(v) a person who is not a citizen and/or resident of states whose legislation does not comply with established international standards of the Financial Action Task Force (FATF) and/or states which have gaps in their strategy regarding combating dirty money laundering and terrorist financing according to the Financial Action Task Force (FATF) report.

(vi) a person is not an employee, ex-employee, or relative of an employee of the Company or its affiliates.

2.2. By registering an Account with the Provider or otherwise accessing or using the Website, an offeree described above in the paragraph 2.1. expresses the acceptance of the abovementioned offer and these T&C, which therefore become a binding agreement between the Provider and such an offeree, and where such an offeree as from the said acceptance becomes the Customer.

2.3. By accepting the offer described above, an offeree expresses the warranty and confirmation of their full compliance with the requirements listed in the paragraph 2.1.

2.4. The agreement between the Provider and the Customer under these T&C is subject to the full and continuous compliance of the Customer with the requirements listed in the paragraph 2.1 (as well as such additional requirements as might be applicable according to the provisions of the T&C); when, for any reason, the Customer becomes incompliant with any respective requirement, the agreement between the Provider and the Customer shall be deemed automatically suspended for the whole period of such incompliance (except the provisions of paragraph 2.6).

2.5. For the avoidance of doubts:

- the availability of the Website shall not itself constitute an offer hereunder;

- the Provider expressly disclaims any and all liability and shall not reimburse any losses, damages, or expenses resulting from the use of the Website by a person incompliant with the requirements listed in the paragraph 2.1, and using the same, any such a person acknowledges the mentioned disclaimer;

- any person using the Website acknowledges that they are solely responsible for compliance with any and all legal requirements applicable to their activity under the laws of the territory where they are located in; furthermore, any person using the Website is solely responsible for performing any and all local tax requirements (e.g. income accounting, tax reporting, and payment). Each person using the Website acknowledges that under no circumstance shall the Provider bear any liability for such person’s non-compliance with, or default in fulfilling, any applicable legal requirements and obligations.

2.6. In case any person, being incompliant with the requirements listed in paragraph 2.1, has registered an Account, such a person irrevocably confirms that any funds deposited by such a person to their Account shall constitute a gift to the Provider and the Provider shall not be obliged to return any of such funds, unless the Provider has decided otherwise at its sole discretion. Furthermore, in such a case, any activity of such a person on the Website shall be deemed social gambling. Should the Provider perform any payout to such a person, all such funds shall be deemed mistakenly remitted and shall remain the Provider’s property, while the said person shall be obliged to return any such funds.

2.7. In case of suspension of the agreement between the Provider and the Customer pursuant to the provisions of paragraph 2.4, the provisions of paragraph 2.6 shall apply accordingly for the whole duration of such suspension.

2.8. The Customer agrees to communicate courteously with the Company’s support service, avoiding profanity, threats, or abusive language. Violations, including profanity, threats, or spamming, may result in temporary suspension of support access (1 day to 3 months) or account restrictions, at the Provider’s discretion.

2.9. The Customer confirms that:

(i) They are solely responsible for complying with all applicable laws in their jurisdiction, including tax reporting and payment obligations for winnings.

(ii) They will not engage in collusion, use prohibited software, or participate in any activities intended to manipulate game outcomes or gain unfair advantages.

2.10. The Provider reserves the right to invalidate any betting agreement, refuse to fulfill obligations, or withhold winnings where it is determined that the Customer:

is factually located in or a citizen/resident of a Restricted Country; or
is factually located in a jurisdiction where online gambling is prohibited; or
is an employee, ex-employee, or relative of an employee of the Provider or its affiliates.

3. GENERAL PROVISIONS

3.1. The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

3.2. The Customer acknowledges that some games, products, or services on the Website may be subject to their own supplementary terms and conditions, including, without limitation, the additional restrictions regarding the territories for which such games, products or services are offered; regarding the requirements for the Customer in addition to those specified in paragraph 2.1, etc. The Customer hereby expressly agrees that when any respective game, product, or service is factually subject to such supplementary terms and conditions, the start of the use of such a game, product or service by the Customer constitutes the Customer’s acceptance of such supplementary terms and conditions and they, therefore, become a binding supplementary agreement between the Provider and the Customer applicable for using the respective game, product, or service. In terms of using the same, the respective applicable supplementary terms and conditions shall prevail over these T&C.

3.3. These T&C may be unilaterally amended by the Provider at any time at its sole discretion for any or no reason. The Provider will use commercially reasonable efforts to notify the Customer of any significant changes by email. However, it shall be the Customer’s responsibility to regularly review these T&C in order to check any possible amendments. Even without the notification, the Customer’s continuous use of the Website shall be deemed acceptance of all then-current amendments of the T&C.

3.4. These T&C act as the base framework for all promotions and bonuses offered by the Provider. Any campaign- or promotion-specific terms must align with these General T&C and may not conflict unless explicitly stated. In case of inconsistency, these General T&C shall prevail unless an override is expressly provided. The Provider:

- may at any time perform an assign and novation regarding any and all its rights to any third-party gaming operator (subject to all applicable laws), provided always that the respective assignee holds all necessary licenses and authorizations and undertakes to perform all assigned obligations;

- may, at its sole discretion, refuse, modify, or revoke any promotions, bonuses, or offers if there is any suspicion of abuse, manipulation, bonus farming, or violation of these T&C, even if no explicit prohibition exists. All decisions of the Provider regarding promotional integrity are final.

3.5. Any person using the Website shall be deemed accepting all additional terms and policies available on the Website, including, without limitation, the Privacy Policy and Bonus Policy. Furthermore, as to the Privacy Policy, a person using the Website shall be deemed having given their consent for respective personal data processing as set forth in the said policy. Personal data is collected for account management, AML/KYC compliance, and service provision, and is retained only for as long as necessary. Customers may request access, correction, or deletion of their data by contacting [email protected].

3.6. The Provider uses the services of the Payment Agent, which may, at the Provider’s sole discretion, act as a payment agent for any and all deposits, withdrawals, or other payments to be performed between the Provider and the Customer. For the avoidance of doubts, any provision of these T&C regarding the payments between the Provider and the Customer shall be deemed containing the right of the Provider at any time for any duration at the Provider’s sole discretion to appoint the Payment Agent to receive or remit any portion of payments due between the Provider and the Customer, on behalf of the Provider, and the Customer, accepting these T&C, shall be deemed irrevocably confirming such Provider’s right, and undertaking to recognize any such payments to or from the Payment Agent as proper payments as if such payments were performed directly between the Customer and the Provider.

3.7. The Provider reserves the right to suspend withdrawals and/or freeze the Customer’s Account until the Customer has successfully completed all required verification, KYC, and AML procedures. The Provider may, at its sole discretion, request documents or information including, but not limited to, proof of identity, residence, wealth, funds, ownership of payment accounts, or video call verification. Until such procedures are satisfactorily completed, the Customer’s ability to withdraw funds may be restricted.

3.7.1. The Provider reserves the right to request additional documents or information at any time, regardless of whether the Customer has previously completed initial Account verification.

3.8. For the purpose of periods counting hereunder, the Provider and the Customer agree that time periods hereunder shall be counted according to the UTC time zone time.

4. CUSTOMER ACCOUNT

4.1. The Customer shall have the one and only Account. For the purpose of this paragraph, at the Provider’s sole discretion, Accounts of factually different persons, who, however, are the same family and/or household members, the same email address and/or telephone number and/or payment account and/or IP and/or shared computer users, may be considered Accounts of the same person.

4.2. The Customer shall not:

(i) create more than one Account;

(ii) provide access to their Account to any third party;

(iii) create and/or use Account on behalf of another person;

(iv) create and/or use an Account if they are an employee, ex-employee, or relative of an employee of the Company or its affiliates.

4.3. In case the Customer factually withdraws any funds through the breach of the prohibitions described in paragraph 4.2, all such funds shall be deemed mistakenly remitted and shall remain the Provider’s property, while the Customer shall be obliged to return any such funds. The Provider reserves the right to deduct all such sums from the Customer’s Account.

4.4. The Customer shall ensure that the Customer’s Account displays true details of the Customer (such as name, telephone number, date of birth, etc.) and also shall promptly update their respective details in their Account settings, in case of any changes. Some changes may require passing through additional verification procedures.

4.5. The Provider shall be entitled at any time at its sole discretion to request the Customer to provide some documents and information in order to verify themselves as a lawful owner and user of the Account as well for the purpose of Provider anti-fraud and anti-money laundering (AML) endeavors. Such documents and information may include, without limitation:

- Photo of the Customer’s ID;

- Photo or screenshot of the Customer’s payment means, or account;

- Photo or screenshot of the Customer’s documents confirming their place of residence;

- Customer selfie with the Customer’s ID;

- Proof of the Customer’s wealth;

- Proof of funds;

- Customer selfie with a special note (example: Hello “Provider’s tradename name”) and/or other special conditions (blinking eye, head/hand turning, etc.).

The list above shall not be exhaustive and the Provider may at its sole discretion request any other reasonable documents or information for the said purposes.

4.6. All data in the provided documents and information (as provided for in paragraph 4.5.) shall completely coincide with the data in the Customer’s details specified by the Customer in the Account. The documents shall be valid, and the photo of the holder, date of birth, and date of issue/expiration shall be clearly visible. When the Provider requests a photo of a payment card, the Customer must obscure the three-digit CVV/CVC code. The Provider will never request the CVV/CVC code.. The Provider may at its sole discretion set reasonable requirements for the documents and information to be provided by the Customer as stated above (e.g. period of issue, visibility, language, and translation, etc.). In the event the Customer details have been changed after the creation of the Account, the Provider shall be entitled to request documents and information effective both before and after such changes took place, accompanied with the proofs of such changes taking place. In addition, the Provider may undertake other means of the Customer’s details verification (e.g. phone or video calls, etc.). Verification timelines are set individually; on average, the review of each Customer response takes up to five (5) days.

4.6.1. In cases of suspected fraud, the Provider may require a video call verification to confirm the Customer’s identity. Failure to comply within the specified timeframe may result in account suspension and forfeiture of funds.

4.6.2. If the Customer fails to provide requested verification documents or information within thirty (30) calendar days from the date of the Provider’s request (including by email or call), the Provider reserves the right to:

(i) treat such failure as a material breach of these T&C;

(ii) suspend and/or terminate the Account;

(iii) cancel all winnings accrued on the Account; and

(iv) refund only the deposit part of the funds deposited to the Account.

Upon completion of the refund, the Account shall be closed, and the Customer may be denied future registration on the Website.

In cases of refusal or evasion of verification, or provision of third-party, falsified or altered documents, the Provider may declare all bets placed by the Customer void, cancel all winnings, and refund only the deposit amounts credited to the Account. The Provider may, at its discretion, instead annul all bets and return all funds deposited to the Account.

4.7. In case of suspected suspicious activity and/or fraud, the Provider may, until completion of the Customer’s verification, suspend the Customer’s ability to withdraw funds from the Account. Until the Customer’s details in the Account are fully initially verified, the Provider may at its sole discretion suspend the Customer’s possibility to withdraw funds from the Customer’s Account. Furthermore, when the Provider initiates any additional or repeated verification process as described in this section, the Provider may also at its sole discretion suspend the Customer’s possibility to withdraw funds from the Customer’s Account till the satisfactory completion of the verification.

4.8. Breach by the Customer of any provision described above shall constitute a material breach of these T&C and, in such case, the Provider shall be entitled to withhold all funds deposited on such an Account for the time being as a penalty for such a breach (safe for any other remedies under these T&C and the law) and shall be entitled to immediately terminate these T&C and cease the Customer’s access to the Account and the Website.

4.9. The Customer shall solely be responsible for ensuring the security of their Account access details in order to avoid unauthorized access thereto. The Customer agrees that, in case any person other than the Customer gains access to the Customer’s Account as the result of the Customer’s failure to ensure the Account access details security, as described above, any activity of such person shall be deemed the activity of the Customer and the Provider shall not be liable for any Customer’s losses connected therewith (furthermore, such facts at the Provider’s sole discretion may be considered providing access by the Customer to their Account to a third party, which constitute a breach of these T&C).

4.10. The Provider reserves the right to terminate the Customer’s Account at its absolute discretion. In such a case, the Provider may refund to the Customer the amount of their Account balance, subject to deduction of relevant withdrawal charges, if any, and in accordance with the applicable withdrawal rules, limits, and restrictions. The Provider is not obliged to state a reason for termination, except as required by these T&C.

4.11. The Provider may declare betting agreements invalid if it is determined that:

one Customer has multiple Accounts (multi-accounts), including under a new name;
a group of Customers act in collusion to circumvent restrictions;
the Customer uses the data of other persons to register new Accounts;
the Customer performs fraudulent or unauthorized transactions, including the use of stolen payment instruments or the performance of chargebacks;
the Customer colludes with third parties, including other gaming providers or payment providers, for the purpose of unfair winnings or exceeding wagering limits;
the Customer uses automated software to place wagers;
the Account is used for arbitrage, not genuine wagering;
loyalty programs are abused.

5. USE OF THE WEBSITE

5.1. The Customer, subject to continuous compliance with all provisions of these T&C (including verification provisions) may use its Account for wagering with the Provider using the Website. The Customer acknowledges (safe for the provisions of the paragraph 2.6) that the Provider provides real money games through the Website and, when the Customer wishes to wager with the Provider using the Website, the Customer shall pay real monies for such wagering.

5.2. In order to be able to pay for wagering, the Customer shall deposit their Account with real money according to the section 6. The Customer hereby expressly acknowledges that the Provider is not a financial institution and no interests shall be accrued for the funds deposited by the Customer to their Account.

5.3. The Customer hereby authorizes the Provider to withhold funds from their Account as payment for wagering by the Customer.

5.4. The Customer hereby expressly acknowledges the Customer’s awareness that:

(i) by using the Website the Customer participates in games of chance for real money and the Provider grants no warranties of any winnings;

(ii) the use of the Website by the Customer may result in the Customer’s financial losses and the Provider shall have no liability for any such losses.

5.5. The Provider reserves the right to withhold any game, product, or service from the Website at any time at its sole discretion.

5.6. In case the Customer either has not deposited (withdrawn) the funds to (from) its Account or has not wagered for twelve (12) consecutive months the Provider reserves the right to charge a monthly administrative fee of 5 USD or the equivalent in another currency (or the current balance of Account, whichever is lesser) as long as the balance of the Customer’s Account remains positive. The Customer hereby authorizes the Provider to debit this fee from the Account until the Account’s balance is exhausted (in which case the Provider, at its sole discretion, may close the Account and terminate these T&C immediately) or until the Customer performs further deposit, withdrawal, or wagers (whichever occurs sooner). The Provider will notify the Customer via email at least 24 hours before applying administrative fees to an inactive Account. Customers may appeal account closure by contacting [email protected] within 30 days of notification.

5.7. The Provider shall be entitled to set a maximum allowed amount of separate wager by the Customer, including different amounts for different games and products available on the Website, or different amounts for the same games and products depending on whether or not used under any special offer (e.g. bonus offer). The maximum stake may vary by sport, competition, event, market, and bet type and may be changed at any time without prior notice. The Provider may apply individual maximum stake limits or other special restrictions on specific events or Customer Accounts without notice or reason.

5.8. Unless otherwise approved by the Provider or set forth by the T&C, the following general limits and restrictions shall apply:

(i) amount of a single bet may not be less than 1 USD;

(ii) amount of a single win, including jackpots, may not be greater than 1,000,000 USD or equivalent in another currency;

(iii) any win may be subject to verification and confirmation with the Game administrator prior to being allocated and credited to the Customer’s Account balance. The Provider reserves the right to apply such verification to wins exceeding a certain amount, to be determined by the Provider in its sole discretion.

5.8.1. Once a wager has been placed and confirmed by the Provider’s server (including receipt displayed on the Website with the bet number), the Customer cannot amend, cancel, or withdraw such wager.

5.9. Where a desired stake exceeds the current maximum for an event/market, the Customer may request a VIP Bet subject to the following:

(i) sufficient cleared balance;

(ii) minimum VIP stake equivalent to USD 100;

(iii) permitted bet types: single, accumulator (express), or system;

(iv) no live (in-play) and no bets from special express lines;

(v) request submitted no later than 20 minutes before the event start;

(vi) optional Odds Request available only for VIP stakes ≥ USD 1,000 (or account currency equivalent).

The Provider will decide within 15 minutes to accept in full or reject. Status and decision appear in Account History. If rejected, the Customer may still place a stake up to the standard maximum. Maximum payout for VIP Bets is USD 1,000,000 (or equivalent) and all other T&C apply.

5.10. In the event of any inconsistency, conflict, or discrepancy between the English version of this T&C or any other document issued by the Company and a version in another language, the English version shall prevail and be deemed the original and controlling version.

6. DEPOSITING

6.1. Subject to other provisions of this section, the Customer may deposit the Account using the payment methods available on the “Deposit” page of the Website for the time being.

6.2. The Account may be deposited only using payment accounts (e.g. credit card, bank account, e-wallet, etc.), owned by and registered (issued, opened) in the name of the Customer, and the Provider will reject all payments from third-party payment accounts. For the avoidance of doubts, the deposit cannot be performed using the corporate credit card or any similar payment account. In case any such third-party payments have been actually credited to the Account, the Customer shall promptly notify the Provider of the same and the Provider shall deduct such third-party funds from the Customer’s Account. In case of the Customer’s failure to notify the Provider as mentioned above, such failure shall constitute a breach of the T&C and the Provider shall be entitled in addition to the said deducting at its sole discretion to deduct as a penalty the amount of such third-party payments together with amount of winnings accrued after the deposition of such payments.

6.3. The Provider may set a minimum deposit amount (the minimum amount allowed to be deposited through one payment transaction) and amend it at any time. The then-current minimum deposit amount will always be displayed on the “Deposit” page of the Website for the time being. When no minimum deposit amount is displayed on the said page, it shall be deemed that the then-current minimum deposit amount is set as 5 USD; however, higher limits may be imposed individually by the respective payment providers in accordance with their payment processing policies and requirements. The maximum amount of a deposit through one transaction may be limited by the provider of a payment method used by the Customer.

6.4. The Provider does not provide currency exchange services. The internal operating currency of the Website is USD as well as in any other currencies available on the Website at the time of, or after, the Customer’s registration. Due to this fact, when the Customer deposits the Account, multiple currency conversions may occur and the Provider shall not be liable for any losses connected therewith.

6.5. Deposits and withdrawals may incur transaction fees depending on the payment method. Current fee structures are displayed on the “Deposit” and “Withdrawal” pages of the Website. Additional fees may be charged by the Customer’s issuing bank, card scheme, e-wallet, or other payment service providers; such fees are outside the Provider’s control and responsibility.

6.6. Deposit crediting and withdrawal processing times are method- and provider-dependent and may change. The current expected times for the Customer’s selected method are displayed in the Account at the moment of deposit/withdrawal and prevail over any prior indications.

7. WITHDRAWAL

7.1. Subject to other provisions of this section, the Customer may withdraw funds from the Account using the payment methods available on the “Withdrawal” page of the Website for the time being.

7.1.1. Withdrawal of funds from the Account is available only after the Customer has made at least one successful deposit. Customers who have not yet completed their first deposit may participate in certain promotional or no-deposit offers, but withdrawals of any funds (including winnings from such offers) shall become available only after the first deposit is made and verified.

7.2. The Customer hereby acknowledges and agrees that for the purpose of the Provider’s AML endeavors, when the Customer deposits the Account, the Customer shall not withdraw such deposit before fulfilling wagering requirements as follows (the Provider shall reject such withdrawal before the fulfilment of the following wagering requirements):

7.2.1. For the purpose of the clause 7.2 (including all subclauses), unless otherwise expressly stated, the deposit amount shall include the amount of deposit itself and all possible winnings from using such deposit amount (including from using previous winnings from such deposit amount being included to the deposit amount, as stated above).

7.2.2. In order to be able to withdraw the respective deposit amount, the Customer shall, using such deposit amount, make wagers of the aggregate amount equal to one hundred percent (100%) of the amount of the respective deposit (Winnings calculated from bets with odds of 1 and through Cashout are not taken into account). When the Customer has fulfilled the said wagering requirements with respect to a specific deposit, the Customer will be able to withdraw the respective deposit amount.

7.2.3. If, after fulfilling the wagering requirement regarding any deposit(s), the Customer, before withdrawal of the same, decides to deposit the Account with a new deposit amount, such new deposit amount shall also be subject to the same wagering requirements in order to become available for withdrawal. For the avoidance of doubts, the Customer will still be able to withdraw any previous deposit amount(s) in relation to which the wagering requirements has been fulfilled.

7.2.4. If, before fulfilling the wagering requirement regarding any deposit(s), the Customer decides to deposit the Account with a new deposit amount, such a new deposit amount shall also be subject to the same wagering requirements in order to become available for withdrawal. For the avoidance of doubts, the fulfilment of wagering requirements will be considered for each deposit separately on a first-come-first-served basis and no wager shall be considered as fulfilment of wagering requirements regarding more than one separate deposit. Withdrawals may be subject to a fee; where applicable, the exact fee will be displayed in the Customer’s Account at the time of submitting the withdrawal request.

7.2.5. The Customer acknowledges that any winnings from wagers using the exact deposit amount will be included in such used deposit amount and will be available for withdrawal only after the Customer has fulfilled the wagering requirements regarding such exact deposit amount.

7.2.6. The Customer acknowledges that, for the purpose of this clause 7.2 (including all subclauses), the Customer deposits will be used in the following order:

(i) the deposits with not-fulfilled wagering requirements shall be deemed being used first one after another from the earliest to the latest; and

(ii) the deposits with fulfilled wagering requirements (which all together shall be deemed the same deposit) shall be deemed being used only after no deposits mentioned in the (i) above remain.

7.2.7. The Provider may, but is not entitled to, allow the Customer to perform withdrawals before fulfilling wagering requirements for an additional fee (to cover the Provider’s AML risks) of not less than 5% of the respective deposit amount.

7.3. The withdrawal may be performed only to the payment accounts (e.g. credit card, bank account, e-wallet, etc.) owned by and registered (issued, opened) in the name of the Customer, and the Provider will reject all withdrawal to third-party payment accounts. For the avoidance of doubts, the withdrawal cannot be performed to the corporate credit card or any similar payment account. Furthermore, the withdrawal may be performed only to the payment account used priorly for the depositing of the Account. When, for any reason, the Customer is not able to use the same payment account for withdrawal (e.g. due to termination or expiry of the same) in order to withdraw funds from the Account to another payment account, the Customer shall deposit the Account at least for a minimum deposit amount using such another payment account and only thereafter the Customer shall be able to use it for withdrawals.

7.4. The Provider may set a minimum withdrawal amount (the minimum amount allowed to be withdrawn through one payment transaction) and amend it at any time. The then-current minimum withdrawal amount will always be displayed on the “Withdrawal” page of the Website for the time being. When no minimum withdrawal amount is displayed on the said page, it shall be deemed that the applicable minimum withdrawal amount is determined individually by the respective payment provider and may vary depending on the method used. The maximum withdrawal amount through one transaction may be limited by the provider of a payment method chosen by the Customer to process a withdrawal, in which case the withdrawal will be performed in installments. Furthermore, the Customer agrees that the Provider, due to its internal operational specifics, shall be entitled at its sole discretion to split any withdrawal transaction into several transactions (either or not equal).

7.5. The Provider does not provide currency exchange services. The internal operating currency of the Website is USD and EUR. Due to this fact, when the Customer withdraws funds from the Account, multiple currency conversions may occur and the Provider shall not be liable for any losses connected therewith.

7.6. The Customer acknowledges that:

(i) banking and financial institutions, as well as other payment service providers, whether or not in non-supported countries, may block or reject such transactions at their sole discretion, and under no circumstances shall the Provider be liable for any such blocking or rejection;

(ii) some payment methods may not support payments in some specific currencies;

(iii) withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks and the Provider shall not be liable for such charges.

8. REFUND POLICY

8.1. All payments made on the website are final and non-refundable.

8.2. Refund requests regarding any deposit will be considered according to the relevant refunding policies of the respective payment service provider. The Provider does not process refunds of deposits, except in cases of proven fraud, underage gambling, or other illegal activities by the Customer, where the remaining balance may be transferred to affected parties or charitable contributions, at the Provider’s discretion.

8.3. In case of refund processing, the Provider will cancel all respective bonuses and winnings connected with the amount being refunded.

8.4. In case any transaction is considered by either the Provider or the respective payment service provider to carry an unacceptable risk for security or legal reasons, the Provider will initiate refunds for all such transactions back to the respective payment account and notify all the appropriate authorities and parties.

8.5. All costs that may occur upon a refund procedure shall be borne by the Customer.

8.6. The Provider shall not be held liable for any indirect or consequential damages relating to refunds, and the Customer bears all costs arising from refund procedures.

8.7. The Customer acknowledges that all payment transactions are processed through external financial institutions and/or payment service providers. The Provider has no control over such processes. Once a transaction has been successfully processed and credited to the Customer’s Account, it shall be deemed valid, final, and non-refundable.

9. ANTI-FRAUD POLICY

9.1. The Provider has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. Among others, the following events are to be considered by the Provider as fraudulent (safe for any and all other events which may reasonably be deemed fraudulent):

- participating in any type of collusion with other customers;

- development of strategies aimed at gaining unfair winnings;

- fraudulent actions against other gaming providers or payment providers;

- chargeback transactions with a credit card or denial of some payments made;

- creating two or more accounts;

- making coordinated wagers with other customers in order to exceed wagering limits;

- making wagers being able by any means influence an outcome of the game, or in cooperation with any person which may influence such outcome, or being aware of any persons have influenced such outcome;

- advantage gambling (in its widest sense);

- other types of cheating and unfair gambling.

9.1.1. In the event of suspected financial fraud, including but not limited to unauthorized use of payment methods (“carding”), manipulation of game outcomes, or other fraudulent activity, the Provider reserves the right to:

(i) freeze all funds in the Customer’s Account pending investigation;

(ii) suspend all services until such investigation is completed; and

(iii) if fraud is confirmed, forfeit all funds from the Customer’s Account without prior notice.

This action may be taken to mitigate losses and uphold the integrity of the Website.

9.2. If the Customer is suspected of fraudulent actions, the Provider reserves the right to suspend the Customer’s Account and all withdrawals. If the fraudulent actions have been proved, the Provider shall be entitled to withhold all funds from the Account as a penalty. Furthermore, all withdrawals actually made regarding the winnings from the fraudulent actions shall be deemed mistakenly remitted and shall remain the Provider’s property, while the Customer shall be obliged to return any such funds. The Provider also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the Customer.

9.3. If the Customer neither performed nor was aware of a fraudulent activity of other persons, but participated in the game affected by such fraudulent activity and such game’s outcome for the Customer was distorted due to such fraudulent activity, all such outcomes shall be deemed void. In this event, all possible respective winnings of the Customer will be deducted by the Provider and all respective wagers amount will be returned by the Provider to the Customer.

9.4. In all cases, the Provider will use commercially reasonable efforts to inform the Customer of its respective decisions, reasons for the same, and effect of such decisions for the Customer.

9.5. The Provider reserves the right to retain any payments in case of suspicion or evidence of manipulation of the Website. Criminal charges will be brought against any person who has manipulated the Website or attempted to do so.

9.6. Should the Customer become aware of any possible errors or incompleteness in the Website, the Customer agrees to refrain from taking advantage of them. Moreover, the Customer agrees to report to the Provider on any error or incompleteness immediately. Should the Customer fail to fulfill such obligations, the Provider has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

9.7. The use of automated software, bots, or artificial intelligence to influence gameplay or gain an unfair advantage is strictly prohibited. The Provider monitors for such activities and reserves the right to suspend accounts, void wagers, and confiscate funds if detected.

9.8. Collusion between players, including sharing information about closed cards or coordinating bets, is prohibited and may result in account suspension and forfeiture of funds.

9.9. Integrity Violations, Match-Fixing and Conflicts of Interest.

9.9.1. The Provider reserves the right to declare any Betting Agreement invalid (including one concluded before or after the start of an event), to refuse performance of such agreement (including refusing payment of any winnings) and/or to deny the return of any stake, if:

(a) The Provider becomes aware that the Betting Agreement, stake or winnings relate to the outcome of an event:

(i) in which the Customer participates as an athlete; or

(ii) in which a sports club participates of which the Customer is an owner, coach, official or player; or

(iii) for which the Betting Agreement was concluded by the Customer on behalf of any person referred to in items (i) or (ii).

This rule applies regardless of when the Provider became aware that the Customer is such a person.

(b) The Provider has reasonable suspicions of manipulation/integrity violations in the course of the event or of such manipulation affecting the outcome of the event to which the Betting Agreement relates. In this case, the Provider may deem the stake (in whole or in part) questionable, which entails suspension of settlement and withholding of any winnings on such stake until completion of all investigations initiated by the Provider or other competent bodies in connection with suspected integrity violations.

9.9.2. If the investigation confirms manipulation in the event or influence on its outcome, the Provider may refuse both stake return and winnings payment for the relevant stake and may refer the matter to law-enforcement authorities for investigation of the Customer’s involvement and potential liability.

9.9.3. If the investigations are not completed within 1,095 (one thousand ninety-five) days from the date the stake (or its part) was declared questionable, the Provider shall, upon the Customer’s written request, declare such questionable stake void (null and void) and return the stake amount to the Customer.

9.9.4. For the purposes of this clause:

(a) Manipulation/integrity violation includes (without limitation) situations where an event’s outcome is pre-determined in whole or in part as a result of collusion between participants and/or third parties; where a match-fixing incident, as defined by the relevant competition rules, has occurred; or where unlawful influence has been exerted on the result of an official sports competition or other event.

(b) A reasonable suspicion includes, inter alia, suspicion raised by a national, international or foreign organization specializing in the detection, prevention or counteraction of match-fixing or manipulated sports competitions (e.g., Tennis Integrity Unit (TIU), Early Warning System GmbH (EWS), FederBet AISBL).

10. RESPONSIBLE GAMBLING

10.1. The Customer acknowledges that gambling through the Website should always be aimed at entertainment and shall never be considered as a source of income or means of recovery from debts.

10.2. In order to assist the Customer to gamble responsibly, the Provider, at the Customer’s request, will apply personal limits for the Customer’s use of the Website, or exclude the Customer from being able to use the Website.

10.3. When the Customer wishes to limit their use of the Website, the Customer shall notify the Provider on the same in written specifying the type of applicable limit(s) (as described below), preferable duration of such limit(s) and limit(s) specifications (e.g. maximum allowed amount of losses and the period for which such amount will be considered).

10.4. When the Customer requests, the Provider shall within 24-hour effect the following personal limits (those of the listed below which the Customer has requested for) for the Customer’s use of the Website, according to the Customer’s respective request:

- Deposit Limit – the limitation of the aggregated amount the Customer may deposit per chosen limitation period – day, week, month. If the aggregated amount of the Customer’s deposits during the respective limitation period reaches the applicable limit amount, the Provider will suspend the Customer’s ability to furtherly deposit the Account till the end of the respective limitation period;

- Loss Limit – the limitation of the aggregated amount of the Customer’s losses per chosen limitation period – day, week, month. The limit is to be set in relation to the amount of deposits made by the Customer without regard to any potential winnings (the counting point for losses does not change due to any winnings). If the Customer’s Account balance during the respective limitation period is decreased by the applicable limit amount in comparison with the Customer’s deposits made during such limitation period (the remainder of the Customer’s Account balance from the preceding limitation period shall be deemed Customer’s deposit for the purpose of the Loss Limit), the Provider will suspend the Customer’s ability to furtherly wager with the Website till the end of the respective limitation period;

- Wager Limit – the limitation of the aggregated amount of wagers (regardless of the outcome) made by the Customer per a chosen limitation period – day, week, month. If the aggregated amount of wagers (regardless of the outcome) made by the Customer during the respective limitation period reaches the applicable limit amount, the Provider will suspend the Customer’s ability to furtherly wager with the Website till the end of the respective limitation period;

- Session Limit – the limitation of aggregated duration of the Customer’s use of the Website per chosen limitation period – day, week, month. If the aggregated duration of the Customer’s use of the Website during the respective limitation period reaches the applicable limit duration, the Provider will suspend the Customer’s ability to furtherly wager with the Website till the end of respective limitation period;

- Cooling-Off Limit – the blocking of the Customer’s ability to deposit the Account and wager with the Website during the requested limitation period, while the Customer will be able to log into the Account and withdraw funds (subject to general withdrawal limitations);

- Self-Exclusion Limit – the blocking of the Customer’s ability to deposit the Account, withdraw funds from the Account, and log into the Account during the requested limitation period.

10.5. The Customer may at any time request the Provider to apply more strict limits (in which case such limits shall be applied as provided for in the clause 10.4), or ask the Provider to relax or cancel the restrictions applied before. In the latter case, the Provider will consider such relaxation or cancelation on a case-by-case basis and may, at its sole discretion, either approve or reject such decrease or cancelation.

10.6. After the expiry of the applicable limit, the Customer will be able to use the Website without any limits described in this section, subject to general provisions of these T&C.

10.7. All requests for responsible gambling limits or self-exclusion will be processed within 24 hours of receipt.

11. COMPLAINTS

11.1. The Customer is free to contact the Provider’s customer support service team according to the instructions found on the “Customer Support” page of the Website or via email to [email protected] to file a complaint regarding the Website. The Customer’s complaint shall be reviewed by the Provider only if submitted within six (6) months of the relevant session date. All monetary transactions are processed by independent third-party payment providers operating under their own timelines and terms. The Provider will make every reasonable effort to assist, but cannot guarantee the speed or outcome of any investigation conducted by those providers, nor accept liability for delays or actions beyond our control.

11.2. The customer support service team will use its best efforts to handle the complaint and will escalate it to the respective Provider’s managers in case that the customer support service team has not solved the case immediately.

11.3. The Customer has the right for a transparent, fair, and efficient path for resolving concerns. In addition to our internal complaints procedure, the Customer always has free access to an independent Alternative Dispute Resolution (ADR) service. Full details are set out in the Player Complaints Policy permanently available on the Website https://parimatch.com/en/dispute-resolution. In case of any discrepancies between this section and the Player Complaints Policy, the Policy shall prevail to ensure a fair and consistent process.

11.4. Notwithstanding the above, if the Customer abuses their right to file complaints (e.g. spam or multiple groundless complaints, offence of Provider personnel, etc.), the Provider reserves the right to restrict the Customer’s ability to file complaints, as well as ignore all received complaints from the Customer. The Customer acknowledges that the Provider will record all communication with the Customer.

11.5. In the event of any dispute, the Customer agrees that the server logs and records shall constitute trustworthy evidence for the purpose of determining the outcome of any claim. The Customer agrees that, in the event of a contradiction between the result of the game that appears on the Customer’s screen and actually recorded by the Website game server, the result that was logged on the game server shall prevail, and the Customer acknowledges and agrees that the Provider’s records will be trustful evidence for the purpose of determining the terms and circumstances of the Customer’s participation in the relevant online gaming activity and the results of this participation.

11.6. Escalation to Alternative Dispute Resolution (ADR)

If the Customer is not satisfied with the final decision, they may escalate the matter at no cost to an independent ADR provider. The following conditions will apply:

(i) The Customer has completed the internal complaints process described above.

(ii) The Customer submits the ADR request before starting any court proceedings; the ADR decision is binding on the Customer.

(iii) The Customer’s claim meets the eligibility criteria with a minimum disputed value of EUR 5,000.

11.7. The Customer agrees that any communication to the Customer by the Provider shall be deemed proper if performed using the Customer’s contact details specified in their Account and all such communication shall be deemed delivered at the moment of sending.

12. MISCELLANEOUS

12.1. The Provider shall not be liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent the Customer from an uninterrupted use of the Website.

12.1.1. While the Provider makes every effort to ensure that the information displayed on the Website is accurate, all data regarding the current course of events (including live scores, statistics, and timing) is provided for informational purposes only. The Provider shall not be held liable for any inaccuracies. Customers are encouraged to use alternative sources of information. In the event of discrepancies between the English version of these T&C and any translation, the English version shall prevail.

12.1.2. Dates and times of events displayed on the Website are for informational purposes only. Incorrectly displayed date or time shall not be a valid reason for the cancellation of a wager. All wagers placed prior to the actual start of the event shall remain valid. For settlement purposes, the actual start time as determined by the official organizer or its authoritative sources shall prevail.

12.1.3. The Provider shall not be liable for the accuracy of translations of players’ names, team names, or event locations. Minor discrepancies in spelling or translation shall not affect the validity of wagers.

12.2. In a case where a wager is confirmed or a payment is performed as a result of the Provider’s mistake, the Provider reserves the right to cancel all wagers related to such a mistake. In such a case, all mistaken winnings will be deducted by the Provider from the Customer’s Account and all wager sums will be returned to the Customer.

12.3. If the Provider mistakenly credits the Customer’s Account with winnings that do not belong to the Customer, whether due to a technical issue, error in the paytables, human mistake, or otherwise, such amount will remain the Provider’s property and will be deducted from the Account. If the Customer has already withdrawn funds that do not belong to the Customer prior to the Provider becoming aware of the mistake, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by the Customer to the Provider. In the event of an incorrect crediting, the Customer is obliged to notify the Provider immediately.

12.4. The Provider, its directors, employees, partners, service providers:

- do not warrant that the software or the Website is/are fit for the Customer’s purpose;

- do not warrant that the software and Website are free from errors;

- do not warrant that the Website and/or games will be accessible without interruptions.

12.4.1. To the fullest extent permitted by applicable law, the Provider shall bear no liability whatsoever for any direct, indirect, incidental, special, consequential, punitive, exemplary, or other damages, losses, or costs of any kind, whether arising in contract, tort (including negligence), statutory duty, or otherwise, and whether foreseeable or not, in connection with the Customer’s access to, use of, or inability to use the Website, Account, Games, or any related services.

12.4.2. Without prejudice to the foregoing, the Provider’s total liability to the Customer for any claim arising out of or relating to these Terms & Conditions or the Website shall in no case exceed, the lesser of: (i) the total amount of bets placed by the Customer in the three (3) months preceding the incident giving rise to the claim; or (ii) two thousand Euros (EUR 2,000).

12.4.3. In exceptional circumstances, where the Customer’s actual and verifiable claim, supported by appropriate evidence, exceeds the liability limit (namely, if the verifiable claim is more than three times the standard limitation, whichever is less), the Company may, at its sole discretion, consider reimbursement in an amount not exceeding three times the stated liability limit. If the claim does not exceed three times the liability limit (whichever is less), the standard liability limit shall apply. This provision shall not be interpreted as an admission of liability beyond the standard limit, nor as a commitment to reimburse. For the purposes of this clause, the Company does not bear any responsibility for any technical errors occurred.

12.4.4. The Company reserves the right to reject any claim, regardless of the amount involved, where a breach of the Terms & Conditions by the Customer is identified. Such breaches may include, without limitation, the use of multiple or duplicate accounts, engagement in fraudulent activity, bonus abuse, or knowingly providing false or misleading information during AML/KYC procedures.

In such cases, the Company may, at its sole discretion, withhold or cancel any pending payments, void winnings, and/or permanently restrict the Customer’s access to the platform. The determination of a violation shall be based on internal investigations, audits, technical data, and any other relevant information collected in accordance with the Company’s compliance procedures.

12.4.5. All claims must be submitted with appropriate and verifiable supporting documentation. The Provider reserves the right to request such documentation at any stage of the review process. Failure to submit the requested documents within seven (7) days of the request may result in the claim being reduced or rejected.

12.5. The Customer hereby agrees to fully indemnify and hold harmless the Provider, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to the Customer’s use of the Website, when such use and/or participation breach these T&C.

12.6. The Customer acknowledges that the Provider shall be the final decision-maker of whether the Customer has breached these T&C in a manner that results in the Customer’s suspension or permanent blocking of the Customer from using the Website.

12.7. For the avoidance of doubts, in case the Provider terminates the agreement between the Provider and the Customer due to the breach of these T&C, the offer described in the section 2 shall be deemed not addressed to such former Customer and the Customer, therefore, shall not be entitled to create a new Account.

12.8. No assignment of Customer’s obligations hereunder is allowed. The Customer shall not assign their obligations under this Agreement, as well as any rights or obligations hereunder to any other person or entity.

12.9. Customer’s Account may be closed upon Customer’s request. If the Customer wishes to close the Account, he or she has to contact the Customer Support with a respective request. Before effecting closure of the Account the Provider will need to perform a verification procedure in order to be sure that the Customer, and not another person, has requested the closure.

12.10. Without prejudice to the Provider's right to close the Customer's Account in the event of a breach of these Terms, the Provider also has the right to close the Customer's Account at its sole discretion. Prior to closure of the Account for any reason other than a breach of these Terms or applicable law, the Provider may withhold or write off any funds remaining in the Account Balance unless the User withdraws all funds from the Account Balance, subject to: (1) all applicable withdrawal rules, limits and restrictions; (2) all applicable fees and deductions, if any; and (3) fulfillment of wagering requirements.

12.11. When the Customer’s Account is closed by the Provider due to Customer’s breach of the T&C, the Customer will not be allowed to create any further Account and use the Website.

12.12. These T&C are governed by and interpreted in accordance with the laws of Curaçao. Any disputes arising under these T&C shall be subject to the exclusive jurisdiction of the courts of Curaçao.

12.13. If any provision of these T&C is deemed illegal or unenforceable, it shall be severable, and the remaining provisions shall remain valid and enforceable.

13. INTELLECTUAL PROPERTY

13.1. The Provider is the sole owner of its trademarks, logos, software, and content on the Website. Unauthorized use, reproduction, or distribution of such intellectual property is strictly prohibited and may result in legal action.

13.2. The Customer agrees not to use any automated or mechanical devices to access or reproduce Website content without prior written consent from the Provider.

14. BET SETTLEMENT AND DISPUTED RESULTS

14.1. The Provider declares official results based on official protocols and verified sources after the completion of an event. In case of discrepancies between sources or obvious errors, the final decision on settlement shall be made by the Provider. Settlement actions in cases of integrity violations are governed by Clause 9.9.

14.2. If there are grounds to believe that a bet was placed after the outcome of an event became known or after a team/player gained a material advantage (for example, a goal, player removal, or substitution), the Provider reserves the right to void such bet and return the stake.

14.3. All data regarding live events (e.g., scores, times, statistics) are for informational purposes only. The Provider shall not be liable for any inaccuracies and recommends using official sources.

14.4. For live bets, the Provider settles wagers based on its own data on the actual course of play. If data transmission is lost or incomplete, events may be settled with odds of 1.00.

14.5. Any claim regarding disputed results must be submitted within ten (10) days of the event’s official conclusion. After this period, claims will not be accepted. In case of conflicting interpretations or disputes, the final decision shall rest with the Provider.

14.6. If the Provider reasonably determines that an event was subject to match-fixing, manipulation, or other integrity violations, the Provider may declare the Betting Agreement invalid (whether placed before or after the start), refuse to pay any winnings, and void or retain stakes in accordance with the degree of Customer involvement and applicable law. Where the Customer did not participate in or benefit from the manipulation but the outcome was affected, the Provider may void affected bets and return stakes.

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